Function:Under Operations leadership, the Sales Associate is responsible for providing excellent customer service, while providing a pleasant shopping experience for customers. The Sales Associate will maintain the sales floor and inventory in a clean, neat, and organized display. The Sales Associate ensures dressing rooms are free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap. The Sales Associate will ensure accurate counts, while achieving and exceeding the MGI production goals of (14) racks or carts per day. The Sales Associate will occasionally assist in cash register operation. Additional job duties assigned by the Team Leader Coach

 Essential Responsibilities:

1.Greets customers in a prompt, friendly, and courteous manner; assist customers with merchandise inquiries, and suggestive sales; while ensuring 100% customer satisfaction.

2.Adheres to the use of Goodwill’s Guiding Principles.

3.Ensures accurate counts; while achieving and exceeding the MGI production goals of (14) racks or carts per day.

4.Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotates merchandise from sales floor as needed.

5.Maintains sales floor and inventory in a clean, neat and properly displayed manner to maximize profits.

6.Maintains dressing rooms free of dust, dirt, fallen merchandise, and clutter; removes hangers from cash wrap.

7.Adheres to all MGI and personnel policies and procedures; follow good safety practices including reporting safety hazards.

8.Reports all incidents of theft (both internal and external) to a management team member or Loss Prevention Manager.

9.Other duties as assigned by the TLC and/or ATL

Qualifications:

• Able to lift (45) pounds, stand, bend, push, pull, or reach.
• Able to stand and/or walk for long periods of time.
• Able to read, write, communicate verbally, and perform basic mathematical skills.
• Able to maintain a positive working relationship with other team members.
• Must be able to pass a drug and criminal background check.
• Must be willing and able to work evenings and weekends. 

Education, Training and Experience:

• High school diploma or G.E.D. preferred
• Prior experience in a retail environment preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation
• Ability to develop and maintain effective working relationship with team leader, team members, customers, and donors.

SPECIAL REQUIREMENTS:

·Must be willing and able to work evenings and weekends, on a rotating schedule or work schedule based on business needs.

Critical Performance Factors

1. Safety –adheres to all company safety guidelines

2. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

3. Quality of work – (Attitude, sense of urgency, productivity, individual safety performance)

4. Accuracy of donor counts

5. Image – personal image, keeps work area/location clean, safe, organized with no donor creep

6. Work Integrity – follows established procedures and processes donation timely with a sense of urgency

7. Customer Service (10 second rule internal and external customers, smile, integrity of process

and feedback)

8. Reporting - accurately reports equipment on hand, communicates needs

9. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)